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Mailing and Returns Address:
Coffee Suppliers
Redscar Business Park
Unit A123 Tustin Way, Longridge Road
PR2 5LX
Preston
Email Address:
info@coffeesuppliers.com
paymentissue@coffeesuppliers.com
Telephone:
01772 662233
International Telephone:
+44 1772 662233
VAT Number:
797 8639 39
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Ordering Information & Questions
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How To Order
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The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the items you would like to purchase to your shopping cart and check out using our secure checkout system.
Customers who have registered an account with us have ability to add an unlimited amount of items to their cart, guest shoppers are limited to 35 different items until they register their account.
Customers can telephone orders through or write to us with their order if preferred.
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Payment Types
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We accept:
Visa
Mastercard
Discover
American Express
Paypal
Google Checkout
Postal Orders
Cheques/Checks
We accept payments in UK Pounds only. Cash can be sent but should be sent securely and is at the senders risk.
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How to Change Currency Type
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At any point you can change all displayed prices in to either UK Pounds, US Dollars or EU Euros by clicking on the appropriate flag at the top of the screen above the shopping cart link.
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Order Confirmations
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Throughout the process of your order you will receive automated updates. These are;
1)Confirmation of order placement
2)Confirmation of payment / notice of failed payment
3)Confirmation your Order has been picked
4)Confirmation your Order has been check ready to be posted
5)Confirmation your Order has been posted
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Sizes
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Where weight is given for a product this should be taken as an approximation. Please allow a couple grams either way.
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Product Search Tags
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When you view one of our products in the detailed view you will see "Search by these related terms" appear at the bottom.
By click on these tags, the feature allows you to search for related products. Tags displayed can include date added to out catalogue, product designer, collection, material made from and other key words that are relevant.
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Materials Overview
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Bulk Brew Coffee
Coffee
Coffee Beans
All our coffee beans are the finest high grown Arabica coffee beans and specially selected Robusta coffee beans.
Coffee Filter
Our Coffee filter is produced from the finest high grown Arabica coffee beans and specially selected Robusta coffee beans.
Coffee Ground
Tea
Topping
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How We Ship Your Order
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All items are shipped from our facility in UK, directly to your specified shipping address either residence or business. All items in an order are picked and checked before being carefully packed in appropriate packaging.
All Domestic UK orders will ship via ?
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Shipping Costs
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Shipping costs are automatically calculated by our systems as you add items into your basket based on the destination and weight.
Prices are based on our structures listed or a flat rate charge. We are required to charge VAT on shipping costs in accordance with UK Law.
You may request upgrades to your shipping service when checking out if you require domestic or international tracking.
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International Import Duties
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In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you contact your local customs office to determine if you will be required to pay any additional duties.
Any Duties due are the responsibility of the buyer and if an order is returned to us with unpaid customs charges this will be deducted from any refund given.
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Shipping Delays and Problems
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We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.
Delivery Delays
There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to us. In all these cases you will be contacted immediately and the situation will be resolved.
Incorrect or invalid shipping address
Recipient unavailable to receive delivery
Shipment damaged/destroyed in transit
Customer has not collected parcel after carrier left a delivery card.
Lost Shipment
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. International orders are not deemed lost by carriers until 40 days after the shipping date. When 40 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.
Paypal Disputes
If you use Paypal to pay for an order and you have a problem with the order DO NO FILE A DISPUTE before contacting us and giving us an opportunity to rectify the situation.
If you do file a dispute without giving us a chance to sort out any problems we will PERMANENTLY ban you from placing an order on our group of websites.
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Information about returning items
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Returns Authorisation
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Please contact us via telephone or email (returns@coffeesuppliers.com) prior to returning an item.
This enables us to ensure the returns process is as efficient as possible and your return is easily identified by our staff. Sending an item back to us without contacting us first can result in delays to updating your account status and processing the return.
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Cookie Information
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Please contact us via telephone or email (returns@coffeesuppliers.com) prior to returning an item.
This enables us to ensure the returns process is as efficient as possible and your return is easily identified by our staff. Sending an item back to us without contacting us first can result in delays to updating your account status and processing the return.
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